Charitable Giving for 2023

Remembering from Whom all blessings flow, CCS and its employees are humbled to support the following charities in 2023

  • The Rescue Mission of Roanoke
  • Juvenile Diabetes Research Foundation
  • American Cancer Society
  • Salvation Army Turning Point Women's Shelter
  • St. Jude's
  • American Heart Association
  • God's Pit Crew
  • Gleaning for the World
  • Samaritan's Purse
  • St. Baldrick's Foundation
  • Ronald McDonald House Charities
  • Feeding America Southwest Virginia
  • Wounded Warrior Project

Medical Debt Collection Industry Announcement

ACA, the Association of Credit and Collection Professionals is advocating on behalf of members to show the repercussions that delaying medical debt credit reporting and removing paid medical bills from credit reports will have on medical providers, consumers obtaining credit, data furnishers, collection agencies and the overall economy. “We have serious concerns about the consequences of your decision to change the timeframe for including unpaid consumer debt on a credit report and to not include certain unpaid debt owed to medical providers, some of whom stood or stand on the front lines of the pandemic,” said ACA CEO Scott Purcell in a letter to the CRAs which was also sent to Consumer Financial Protection Bureau Director, Rohit Chopra.

According to a press release from the CRAs, the time period before unpaid medical debt collection accounts would appear on a consumer’s credit report will be increased from six months to one year. Beginning the first half of 2023, Equifax, Experian and TansUnion will also no longer include medical debt under at least $ 500 on credit reports. The changes will remove nearly 70% of medical debt in collection accounts from consumer credit reports.

ACA outlined these specific concerns in the letter to the CRAs:

  • Changing the time period for reporting from six months to one year will cause consumers to miss insurance deadlines.
  • Setting an arbitrary threshold for debt will harm the smallest medical providers and limit access to care, especially in rural and underserved areas.
  • Regulations and policy already address the issues trying to be solved in a vacuum by the CRAs.
  • This is a slippery slope for credit providers who will not have the correct information about consumer obligations and a full credit profile.

CCS supports ACA’s stand on these changes and has taken measures to ensure that your accounts will continue to be worked effectively. To discuss additional options such as our first party collection services at CFM Roanoke, please feel free to contact us.

COVID-19 Hardship Program

Our “Hardship” Program and Response to the COVID-19 pandemic:

Data Privacy & Security

Creditors Collection Service, Inc. has taken an active approach to ensure that the risk of a data breach to your consumers’ information is mitigated. Here is some insight into our approach at CCS:

  • We adhere to the ‘best practices’ when it comes to data security and privacy.
  • We have put safeguards in place to prevent such an occurrence from happening not only externally, but internally as well.
  • Our staff members are fully aware of the importance of this topic and are trained to recognize any potential risks.
  • Our network and data systems were fully built and are actively maintained by professionals in the field of networking and information security.
  • We only use respectable certified vendors for our core operations and processes which include our communications/call center, collections system, emails, client portal, payment processing, account scoring, skip-tracing, and mail processing.
  • Our data systems only store the minimum required information necessary to make our collections team successful. Consumer payment card information is NEVER stored in our databases. All card payments are processed by our third-party payment processor who is PCI DSS certified.




4530 Old Cave Spring Road, SW
Roanoke, Va. 24018

Mailing Address

PO Box 21504
Roanoke, Va. 24018